We're here to help
Most questions are answered below. For anything else, email us — we respond within 48 hours.
Getting started
Install the app, run your first scan, and apply your first fix in under five minutes.
Why are some violations not auto-fixed?
Around 60–72% of WCAG 2.1 + 2.2 AA violations have a deterministic source-code fix. The remaining cases need a human review — we surface them in your dashboard with a recommended fix and a "Send to developer" button.
How do rollbacks work?
Every fix takes a full theme backup before writing a single line. If a post-fix re-scan detects a regression, the fix is rolled back automatically and your theme is restored to the exact state it was in before. You can also restore manually from the Backups tab.
GDPR data requests
Email privacyaccesscomply.com with the customer email and your store domain. We respond within 5 business days with a complete data export.
Contact support
Reply within 48 hours for general questions. Compliance, billing, or urgent issues are triaged on the same business day.
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